Overnight Member Services Representative
Des Plaines, IL Des Plaines, IL Full-time Full-time $13.
70 an hour $13.
70 an hour 12 days ago 12 days ago 12 days ago TheOvernight Member Services Representativewill create a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.
In addition, you will be responsible for closing that day's shift for that business day.
You will also be primarily responsible for the overall cleanliness of all facility areas to ensure a positive member experience.
Schedule Full Time Monday - Wednesday:
10:
00PM to 6:
00AM Saturday & Sunday:
10:
00 PM to 6:
00 AM 8-hour shift Essential Duties and Responsibilities Greet members, prospective members, and guests, providing exceptional customer service.
Handle all front desk-related activities, including:
Answer phones in a friendly manner and assist callers with various questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to members' accounts.
Respond to member questions and concerns promptly and professionally and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
The close shift for that business day.
Clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.
Stock locker rooms with proper supplies/paper products.
Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.
) to the Club Manager.
Follow the Lost and Found Policy and immediately turn in lost member property to the Club Manager/Assistant Club Manager.
Benefits FREE Black Card Membership! Paid Time Off (PTO) Health Insurance - First of the month following hire date Medical & Prescription drug plans HSA (Health Savings Account) Dental Vison Life/AD&D Voluntary Short Term Disability (STD) Voluntary Long Term Disability (LTD), and other additional voluntary benefits! 401k plan after 3 months of service Qualification Requirements Must have a satisfactory background check.
Punctuality and reliability are a must.
Superior customer service skills, preferably in the fitness industry.
Exceptional leadership, diplomacy and listening skills.
Basic computer proficiency.
Hard working, enthusiastic, energetic, upbeat, and positive attitude! Strong problem resolution skills.
Physical Demands Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
70 an hour $13.
70 an hour 12 days ago 12 days ago 12 days ago TheOvernight Member Services Representativewill create a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.
In addition, you will be responsible for closing that day's shift for that business day.
You will also be primarily responsible for the overall cleanliness of all facility areas to ensure a positive member experience.
Schedule Full Time Monday - Wednesday:
10:
00PM to 6:
00AM Saturday & Sunday:
10:
00 PM to 6:
00 AM 8-hour shift Essential Duties and Responsibilities Greet members, prospective members, and guests, providing exceptional customer service.
Handle all front desk-related activities, including:
Answer phones in a friendly manner and assist callers with various questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to members' accounts.
Respond to member questions and concerns promptly and professionally and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
The close shift for that business day.
Clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.
Stock locker rooms with proper supplies/paper products.
Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.
) to the Club Manager.
Follow the Lost and Found Policy and immediately turn in lost member property to the Club Manager/Assistant Club Manager.
Benefits FREE Black Card Membership! Paid Time Off (PTO) Health Insurance - First of the month following hire date Medical & Prescription drug plans HSA (Health Savings Account) Dental Vison Life/AD&D Voluntary Short Term Disability (STD) Voluntary Long Term Disability (LTD), and other additional voluntary benefits! 401k plan after 3 months of service Qualification Requirements Must have a satisfactory background check.
Punctuality and reliability are a must.
Superior customer service skills, preferably in the fitness industry.
Exceptional leadership, diplomacy and listening skills.
Basic computer proficiency.
Hard working, enthusiastic, energetic, upbeat, and positive attitude! Strong problem resolution skills.
Physical Demands Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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