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FICO Application Support Analyst (15-006)


DUTIES: You will be responsible for:
Acting as a global application support subject matter expert (SME) as it relates to SAP FICO;
Providing third level support expertise as it relates to SAP FICO including business processes (i.e. FI/CO transactions and reporting, monthly close processing, and reporting, planning, forecasting, etc.); Supporting financial business applications and BI (Business Intelligence) tools;
Prioritizing the incident and service request workload within the ITSM toolset/process;
Proactively working with the service desk teams to address open ticket issues and providing guidance and expertise to meet and exceed Service Level Agreements (SLA's);
Acting as a driver of process improvement with an intent to consistently and proactively enhance the stakeholder experience while looking for ways to introduce enhancements to the resolution process.

REQUIRED:

MUST have 3 years of STRONG/CURRENT/RECENT SAP FICO application/production and business process support in the role of a SAP FICO application/production support analyst performing 3rd level SAP FICO application/production support.

MUST have STRONG/CURRENT/RECENT and DEEP/THOROUGH understanding of the stakeholder business process and workflow as it relates to SAP FICO functionality and business reporting.

MUST have STRONG/CURRENT customer facing and focused communication (verbal and written), interpersonal, documentation, and organizational skills with a driven customer satisfaction passion for excellence.

MUST have STRONG/CURRENT/RECENT supporting skills with SAP Netweaver, portals, etc.

MUST have some element of understanding of ITIL---the more the better.

Pluses: SAP BI. BW. Business Object reporting. ITIL.

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