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Ambius Operations Manager

Company Name:
Ambius
Ambius is about improving the quality of life for people working in offices, hotels and shopping centers by enriching their environment. Our vision is to be the creator of ambience for businesses. We do this by being passionate for our colleagues and customers which are the center of everything we do.
We design, install and service interior plant displays, flowers, replica foliage, holiday decor, ambient scenting and stunning wall art for commercial businesses.
We have currently have an opening for a Service Operations Manager.
Position Summary:
To assist Area Branch Manager in building the business by providing world class customer service to clients
Cultivating existing and new business relationships
Field contact and trainer for Customer Service Specialist (CSS) and Installation teams
Responsible for warehouse operations
Significant Relationships:
Customers
Customer Service Specialists
Installers
Administrative Managers
Area Manager
Sales and Design Consultants
Concierge
Warehouse Supervisor
Immediate Subordinates:
Customer Service Specialists
Installation Technicians
Warehouse Supervisor
Benchmarks for Success:
Customer Retention - Minimum of 90%
Cultivate add-on and existing business through CSS Teams
Advancement in Career Advantage Path Program
Creating Recurring and Non-recurring sales
Improvement of team member retention
Year on year improvement in total service expense as a % of sales
Principle Objectives:
Live and demonstrate the Ambius Mission/Vision and Values
Facilitate and provide a premium quality of Customer Service by our team members and utilizing best practices, products or procedures as indicated by training and operational manuals
Execute policy and procedures in accordance to policy manuals
Maintain a high degree of conformance to all applicable Health and Safety Procedures
Principle Responsibilities:
This includes but is not limited to the following duties.
Customer Service
Resolves all customer issues in a timely and professional manner
Display dedication to "World Class Service" at all times
Ensure CSS and Installers are trained in "World Class Service" techniques
Adhere to the Customer Engagement program and completing Quality Assurance Reports as outlined by Branch Manager and company policy
Administrative/Human Resources/Training
Provides a positive work environment for all team members
Performance management of CSS and Installers
Follow-up with CSS and Installers in regards to the "Discovery" and "Career Path" programs
Assists in interviewing process for CSS and Installers
Provide new hires with a thorough, proper and timely orientation
Conduct all Workshops in accordance with company schedule
Completes/maintains all job position required administrative paperwork
Day to Day
Provides new hires with proper tools for the job when hired and replacement tools as needed
Initiate and schedule plant replacements
Provide plant orders to warehouse or admin manager
Conduct and provide vehicle audits to admin manager as required
Manage CSS and Installer route load
Communicate across departments to ensure smooth business operations
Stand-in for CSS as needed
Ensure CSS and Installers work within budgetary payroll and replacement guidelines
Managers and assists with Holiday preparations and installations as needed
Have working knowledge of Branch P&L statements and budgetary requirements
Attend all required meetings
Conduct required Connection meetings and workshop classes as designed and as scheduled
Learn more about our company at our website www.ambius.com and www.rentokil-initial.com
Or click the video below
Physical Requirements:
The team member may be required to perform one or more of the below functions on a day to day basis.
Climbing: Ascending or descending stairs, step ladders or ramps
Reaching: Extending arms and hands to reach plants on multiple levels
Kneeling: Bending legs at the knee to get to low level plants
Crouching/stooping: Bending the body forward and downward by bending the leg and spine to reach low level plantings
Walking: Moving about on foot for long periods of time to accomplish tasks
Pushing: Using upper extremities to press against something, notable water tanks
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug at objects such as plant containers
Lifting: Raising objects from a lower to higher position or moving objects horizontally from position to position such as moving planters from place to place. May be required to life upwards to 40 pounds.
Skill areas:
Strong communication and problem solving skills
Solid customer service skills
The ability to mulit-task, analyze situations and develop proactive responses
The ability to handle stress and stress related situations
The ability to work independently, taking the initiative
Strong time management skills
Working computer knowledge
Ability to motivate a diverse and possible wide-spread team
Personal Characteristics:
Outgoing personality
Flexible and adaptable mindset
Diplomatic. Looking for "Win-Win" solutions
Energetic, hard-working with the ability to stand and walk for long periods of time
Takes a team oriented approach
Detail oriented
Education/Experience:
High school graduate or equivalent
Supervisor level experience in a customer focused environment preferred
Working knowledge of horticulture is beneficial but not required
Must have a valid drivers license and clean driving record
Must be able to pass a drug test
We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
Link to Federal employment poster:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

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